Products marked No2/Reject/Reman/ Downgrade can be rejected/downgraded for any reason. This can be skipping/planning, open knots, out of square.
Buyers must check item for faults or damages immediately and report it to Renovation Warehouse via e-mail within 48hrs of receiving items. We reserve the right to refuse claims made after this time frame.
Photos may be requested from the buyer as proof of damage.
Buyer is liable for the freight to return faulty/damaged product for warranty and exchange.
Renovation Warehouse is liable for sending replacement warranty item back to buyer, except in the case that the returned item is checked and found not damaged or not in the same condition that buyer reported. In which case, buyer will be required to pay for return postage costs and the item will be sent back at the buyer’s expense.
Products must be returned with all accessories including their original packing materials, cartons and boxes.
Renovation Warehouse must receive all returns within 14 days from accepted delivery. If an item is returned after the 14 days from accepted delivery, we reserve the right to refuse claims made after this time frame. Item returns to be approved and authorised by Seller before an arranged return is executed.
Refunds will not be offered after the item has been used. Second hand goods are sold in a ‘as is’ condition and described as accurately as possible.
Refunds will not be offered if buyer changes their mind, or if item is ‘not what you expected’.
Original postage charges are non-refundable.
All items must be returned to us for full assessment BEFORE refund will be issued.
Refunds are processed by Renovation Warehouse after the goods have been fully checked and the buyer advised of the outcome by e-mail.
Refunds due to 'change of mind or wrong product selection' will be at our discretion and will incur a 15% deduction.